Frequently Asked Questions
Everything you need to know about your EART-GUITAR experience.
What makes EART guitars different from other brands?
EART guitars are renowned for their exceptional craftsmanship, featuring hand-polished stainless steel frets, ergonomic body designs, and high-quality tonewoods that provide premium playability at an accessible price point.
How long does shipping take for my order?
Standard domestic shipping typically takes 3-7 business days. International orders can take between 10-20 business days depending on the destination and customs processing times.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your instrument, you can return it in its original condition and packaging for a full refund or exchange.
Do the guitars come with a warranty?
Yes, every EART guitar comes with a 1-year limited warranty covering manufacturing defects in materials and workmanship from the date of purchase.
Are the guitars professionally set up before shipping?
Every instrument undergoes a rigorous quality control check and a basic factory setup. However, we recommend a professional setup upon arrival to adjust the guitar to your specific climate and playing preferences.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized secure payment options to ensure a safe checkout process.